FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
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Do Your Products Include Instructions?
Yes, all Sauna Shield products come with detailed instructions.​
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How Can I Obtain a Copy of the SDS?
Simply contact us here and send a message with your request. We'll be happy to assist you.
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When Is Customer Service Available?
Our customer service team is available to assist you via email Monday through Friday, 9 AM to 5 PM. We strive to respond to all inquiries within 24-48 hours. Contact us here for assistance.
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Are Your Products Safe for All Types of Sauna Wood?
Absolutely! Sauna Shield products are compatible with all sauna wood types, including hemlock, cedar, spruce, pine, aspen, and Douglas fir.
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Can Your Products Be Used in Both Traditional and Infrared Saunas?
Yes! Our sauna wood oil and sauna room cleaner are designed for use in both traditional and infrared saunas.
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Where Does My Order Ship From?
All orders are shipped from the USA via standard ground shipping. Processing typically takes 1-2 business days, and transit times range from 1-7 business days, depending on your location.
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Will My Sauna Start Smoking After Using Sauna Wood Oil?
No, it will not. Smoke in a sauna after oil treatment is a rare occurrence. Smoke typically results from an oil-treated surface overheating (300-350°F), causing the oil to vaporize and burn when it reaches the stove. Other possibilities may include the stove installed too close to a wall, so checking the manufacturer's minimum installation distances is recommended. If adjusting the stove placement doesn’t resolve the problem, surface temperatures should be measured with an infrared thermometer to identify overheated areas. While the timing of sauna use after oil treatment is not critical, excess oil on the surface can exacerbate the problem, and proper ventilation is essential if smoke occurs.
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For further assistance or questions, feel free to reach out to us!
Terms of Service & Return Policy:
Return Policy:
Sauna Shield accepts returns within 14 days of the date you receive your order. Items must be in the original packaging and unused. Contact us through our website to initiate a return. Customer is responsible for shipping the items back. Restocking fee's may apply.
Terms of Service:
These Terms of Service ("Terms") govern your use of Sauna Shield.com ("the Website") and the services provided on the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.
1. Acceptance of Terms
By accessing or using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are accessing or using the Website on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.
2. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of Sauna Shield or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content from the Website without prior written permission from Sauna Shield.
3. Product Information
The Website may contain information about products and services offered by Sauna Shield. While we strive to provide accurate and up-to-date information, we do not guarantee the completeness, accuracy, or reliability of any product information on the Website. You acknowledge and agree that any reliance on such information is at your own risk.
4. Product Purchases
4.1. Availability: All products and services offered on the Website are subject to availability. Sauna Shield reserves the right to modify or discontinue any product at any time without notice.
4.2. Pricing: Product prices are displayed on the Website and are subject to change without notice. Sauna Shield makes every effort to ensure accurate pricing, but in the event of an error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
4.3. Payment: Payment for products purchased through the Website must be made using the available payment methods. By providing your payment information, you represent and warrant that you are authorized to use the selected payment method.
4.4. Shipping and Delivery: Sauna Shield will make reasonable efforts to deliver products within the estimated timeframe. However, we are not responsible for any delays or damages that may occur during shipping.
4.5. Returns and Refunds: Our return and refund policy is outlined separately on the Website.
5. User Conduct
You agree not to use the Website for any unlawful purpose or in violation of these Terms. You further agree not to engage in any of the following activities:
Uploading, transmitting, or distributing any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable.
Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
Attempting to gain unauthorized access to the Website or its related systems or networks.
Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Website.
6. Limitation of Liability
To the maximum extent permitted by law, Sauna Shield and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Website or the services provided, including but not limited to damages for loss of profits, data, or other intangible losses.
Privacy Policy
This Privacy Policy ("Policy") describes how Sauna Shield ("we," "us," or "our") collects, uses, and discloses personal information when you use Sauna Shield.com ("the Website"). By accessing or using the Website, you consent to the practices described in this Policy.
1. Information We Collect
1.1. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and billing/shipping address when you make a purchase or contact us through the Website.
1.2. Usage Data: We may automatically collect certain information when you visit the Website, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used to analyze trends, administer the Website, and gather demographic information.
2. Use of Information
2.1. Personalization: We may use the information we collect to personalize your experience on the Website, such as displaying relevant content and product recommendations.
2.2. Order Processing: We use personal information to process and fulfill orders, communicate with you regarding your purchase, and provide customer support.
2.3. Marketing and Communication: With your consent, we may send you promotional emails or newsletters about our products, special offers, or other updates. You can opt-out of receiving such communications at any time.
2.4. Legal Compliance: We may use or disclose personal information to comply with applicable laws, regulations, legal processes, or governmental requests.
3. Data Security
We implement reasonable security measures to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
4. Third-Party Services and Links
The Website may contain links to third-party websites or services that are not controlled or operated by Sauna Shield. This Privacy Policy does not apply to those third-party websites. We recommend reviewing the privacy policies of those websites to understand their practices regarding your personal information.
5. Cookies and Tracking Technologies
The Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.
6. Children's Privacy
The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided personal information, please contact us to request deletion of that information.
7. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Policy periodically to stay informed about our information practices.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us on the contact us page on the website.